tERMS & cONDITIONS
Before making a reservation with Unique Does Travel, we encourage you to read these Terms and Conditions carefully, as they constitute a contractual agreement between Unique Does Travel and you, the Client, from the time the booking is made. The person who reserves the booking accepts these conditions on behalf of all parties involved. The purchase of any travel services offered by Unique Does Travel constitutes a contractual arrangement between the Client and Unique Does Travel and represents the Client’s acceptance of the Unique Does Travel Terms & Conditions set out herein.
1. Booking Your Vacation
a) Your (the Client’s) contract in respect to your vacation is made with Unique Does Travel (the Company), and all bookings are subject to these terms and conditions.
b) All communications by the Company in relation to the Client’s vacation will be sent to the email address stated on the official Client Intake Form.
c) All bookings must be made through an authorized representative of the Company. At the time of booking, the stated deposit must be made, and the Company’s Traveler Details Form must be completed and submitted.
d) All bookings require a non-refundable deposit per person as set by the Company. If the booking is made within 60 days of the departure date, full payment is required at the time of intake. All payments must be received via the Company website or a Company-issued invoice. All prices quoted on the Company’s website or digital media are in United States dollars (USD) and per person, unless otherwise specified. All payments are due in USD. The Company is not responsible for any changes in currency exchange rates that might occur.
e) Receipt of a deposit by the Company does not guarantee nor imply immediate confirmation of the booking. No booking shall be considered initially secured until the Company issues an official Welcome Letter. The Company reserves the right to refuse any booking request without a given reason. In the event a booking is refused by the agency at intake, the full deposit will be promptly returned.
f) The Client’s vacation balance must be paid in full at least 60 days before the departure date. If final payment is not received or alternative terms are not mutually agreed upon in writing by the due date, the Company reserves the right to enforce an administrative cancellation at 30 days prior to departure, treating the booking as canceled by the client and retaining all monies paid as outlined in “Cancellation and Changes by the Client.” The Client in charge of booking is responsible for ensuring the total cost of the reservation for all parties is submitted by the deadline.
g) If the Client books less than 60 days prior to their departure date, payment must be made in full at the exact time of booking.
h) All special requests, such as dietary requirements, room preferences, or accessibility needs, must be explicitly noted on the Traveler Details Form.
i) The Company will provide the service as set out and confirmed in writing.
2. Price Policy
a) The Company operates as a packaged service provider and is under no obligation to issue an itemized breakdown of the individual component costs involved in a vacation package.
b) The Company reserves the right to notify the Client of any necessary price increase prior to the final Official Confirmation being issued by the Company. Any verified price increase before final documentation is the sole responsibility of the Client.
c) In the rare event that a package price increase is warranted prior to the Client’s receipt of their final Official Confirmation, the Client reserves the right to cancel the booking within 5 business days of notification without penalty. In this specific scenario, the Client’s full deposit will be refunded within 5 business days.
d) Optionally, the client may choose to pay for the vacation in full at the time of booking, in which case the vacation package price will be fixed at the cost quoted by the Company at that time. To qualify for this benefit, the client must pay for their vacation in full within 48 hours of receiving the official price quote.
3. Cancellation and Changes by the Company
a) Occasionally it may be deemed necessary to make changes to a vacation itinerary, and the Company reserves the right to do so at any time. The client will be notified of any changes in writing via email at the earliest convenience.
b) If a major change to the client’s vacation is necessary, and the operational reason is not outside of the Company's control, the Client may choose: (1) to accept the modified arrangements, (2) to purchase an alternative vacation package from the Company, or (3) to cancel the vacation. If the Client chooses to cancel under this specific scenario, a refund minus 15% of the total paid, or a refund not including the non-refundable deposit (whichever amount is lower) will be returned within 30 business days.
c) Compensation, discounts, or credits will not be issued for minor itinerary changes. Minor changes include minimal shifts to departure and arrival times, changes to the type of aircraft used, or comparable restaurant/accommodation swaps. Major changes include total trip cancellation, changes to the Client’s departure airport, delays in departure or return extending past 24 hours, and accommodation changes to an explicitly inferior standard.
d) Compensation, refunds, or credits will not be issued for itinerary changes or cancellations caused by acts of God, war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disasters, fire, technical problems to transport, closure or congestion of airports, airline strikes or other industrial actions, adverse weather conditions, or any other event entirely beyond the Company’s control. It is essential that clients take out adequate travel insurance to protect against these events.
e) The Company reserves the right to cancel a Client’s vacation at any time before the date of departure due to supplier failure or operational safety hazards, even after an Official Confirmation has been sent. If a vacation is fully canceled by the Company due to operational reasons within our control, the Company will issue a full refund, including the deposit.
f) For curated Group Trips, the Company retains the absolute right to refuse or dismiss any person as a member of the vacation party at any time if, in the opinion of the tour lead or representative, that individual's behavior endangers the health, safety, harmony, and/or general enjoyment of themselves or others. If a Client is dismissed from a group vacation due to behavioral issues, all monies paid are immediately forfeited.
g) If the Client fails to pay the vacation balance or communicate an active payment resolution plan past the 60-day mark, the Company will enforce an administrative cancellation 30 days prior to departure and apply the cancellation forfeitures set out below.
4. Cancellation and Changes by the Client
a) It is highly recommended that the Client purchase comprehensive travel insurance to ensure protection and financial coverage if an unexpected event occurs. The company has partnered with Allianz Global Assistance to offer streamlined travel insurance options. If the client chooses not to purchase travel insurance via Allianz or another third-party travel insurance provider, the following Unique Does Travel cancellation schedule will be applied strictly and without exception. The Client may cancel their vacation at any time provided they notify the Company explicitly in writing. The following tiered charges will be levied on any client-initiated cancellation:
- 1 to 60 days prior to vacation departure: 100% of total vacation cost is forfeited (deposit + all package payments).
- 61 to 90 days prior to vacation departure: 75% of total vacation cost is forfeited + deposit.
- 91 days or more prior to vacation departure: 50% of total monies paid to date are forfeited + deposit.
b) Vacation cancellations made by the Client in writing within exactly 24 hours of initially booking a vacation and paying the initial deposit will be entitled to a full monetary refund of that deposit, minus a flat mandatory agency administrative fee of $300. Any cancellations requested after the 24-hour mark will receive a refund based strictly on the standard criteria stated above.
c) In the unfortunate event of the illness, medical emergency, or death of a family member of the client, the Company acknowledges the emotional and personal challenges during such times. However, it is important to note that standard refunds or cancellations will not be granted due to these personal circumstances. The Company strongly encourages clients to secure independent travel insurance to cover these unforeseen events before making a purchase. The Company may, at its sole discretion, review and assess emergency documentation on a case-by-case basis, but the Company is not obligated to provide refunds outside of the standard cancellation window.
5. The Company Responsibilities
a) Unique Does Travel acts strictly as a booking agent and coordinator. The Company does not own, operate, or manage the airlines, aircraft, accommodations, ground transportation vehicles, restaurants, and/or other individual facilities used in conjunction with the vacations arranged. While the Company exercises professional care in selecting highly rated independent providers for travel, accommodation, and excursions, the Company cannot be held responsible for the service disruptions or misrepresentations of these independent third-party suppliers.
b) The Company is not legally or financially responsible if you or any member of your traveling party suffers illness, injury, or death as a result of: (i) the personal acts and/or omissions of any member of the traveling party, (ii) performance failure or negligence by a third-party supplier not included in your core vacation package, or (iii) an unpredictable event which neither the Company nor its service providers could have foreseen or prevented.
c) The Company cannot be held liable for operational errors, delays, or booking cancellations made by independent service providers (such as airlines or hotels), even if such errors could have been foreseen or prevented with due care.
6. Client Responsibilities
a) The Client is fully responsible for arranging, verifying, and securing their own independent travel insurance policy if they opt out of the recommended agency partner plan.
b) Each individual member of the traveling party must possess a valid passport, necessary international travel visas, and/or all mandated health and transit documentation for the countries they are visiting. The Company accepts no responsibility or financial liability for any boarding delays, entry denials, or unexpected travel expenses should your physical documents not be in perfect order at the time of your vacation.
c) The Client is solely responsible for checking in for all flights at the correct times dictated by the carrier and for ensuring they have all physical required documents ready for travel. The Company is not responsible for Clients missing flights, transfers, or excursions due to late check-ins, transit delays, or a lack of personal documentation. No credit, adjustments, or refunds will be issued as a result of a missed component.
d) By booking a vacation with the Company, the Client agrees to behave in an orderly, respectful manner and not to disrupt the enjoyment of others on vacation, nor to do anything to bring the brand reputation of the Company into dishonor. If this clause is breached, the Client’s vacation status will be immediately terminated, and the Company will have no further contractual or safety obligation to the Client. The Company will be entitled to recover from the offending party and/or the primary client who agreed to the initial Proposal Document full financial compensation for any property damages caused.
e) It is the sole responsibility of the primary client who submits the initial request to fully disclose any special physical requirements, dietary restrictions, or pre-existing medical conditions that members of their party may have at intake.
f) The Client is entirely responsible for their own personal belongings and baggage at all times. The Company will not accept responsibility or liability for any loss, damage, theft, or transit delay to a client’s personal belongings unless directly caused by the gross negligence of an official Company representative.
7. Smoking Policy
The Company strictly forbids smoking or vaping in any shared tour vehicle arranged, operated, or provided by the Company. All accommodations will be reserved with non-smoking rooms as a standard setting unless the client specifically requests a smoking room in writing. Final confirmation of a smoking room is completely dependent on independent hotel availability and is subject to supplier change.
8. Liability Waiver
The Company utilizes professional care to ensure the safety, security, and comfort of the Client throughout the vacation. However, aspects of certain travel itineraries (including excursions, water sports, or rough terrain transits) are not without inherent elements of physical danger. Clients must be prepared to sign a standard ‘Liability Waiver’ form before they begin their vacation components. This form represents an understanding that all Clients need to always exercise personal judgment, situational awareness, and care to ensure their own safety and the safety of others. The Company will not be held responsible for accidental mishaps.
9. Website & Media Disclaimer
The Company makes all reasonable efforts to verify the real-time accuracy of the information and pricing contained on its official website, blog, and marketing materials. The Company cannot, however, accept legal responsibility for any typographical errors, sudden vendor pricing changes, or omissions that may appear on the digital site.
10. Complaints & Dispute Resolution
a) If the Client encounters an operational issue or problem during their vacation, they must inform the relevant airline, hotel management, local tour agent, or supplier immediately so the provider can attempt to make an immediate, real-time correction. If the problem remains unresolved locally, the Client must contact the Company’s office line or email immediately to allow the agency an opportunity to assist. The Company will not be held responsible for the non-performance of an itinerary through causes beyond our control, or when we are completely blocked from helping because we were not notified of a problem at the point where remedial action could be taken. In the unlikely event that an on-trip complaint cannot be resolved immediately, the Client must write to the Company within 10 business days of returning home, stating their original booking name and providing all supporting information. If the Client fails to follow these procedural steps, they forfeit or reduce any right they may have had to receive compensation or account reviews.
b) Any legal dispute or contract claim that may arise from a booking with Unique Does Travel will be governed strictly by United States laws, and both parties shall submit exclusively to the jurisdiction of the US Courts.
c) All itinerary guidance given by the Company, whether in writing or orally, is to the best of the Company’s knowledge, believed to be correct at the time given, and provided in absolute good faith. These signed booking conditions shall take absolute legal precedence over any other verbal warranty or prior condition given.
11. Data Privacy & Protection
It is necessary for the Company to request and collect certain sensitive personal information to fulfill vendor bookings. This includes, but is not limited to, full legal names, passport details, dates of birth, emergency contact info, dietary requirements, or relevant medical limitations. This information will be kept strictly confidential by the Company inside secure client directories. It will only be passed to licensed travel suppliers (airlines, hotels, destination management groups) when strictly necessary to fulfill the travel contract.
Updated May 29, 2026
